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P11D Organiser Support
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P11D Organiser Support F.A.Q

Do I need to install each version / build sequentially in order to update my installation?

No, you can simply update your installation using the most recent version. The latest version can be downloaded from here » 

How can I move my installation from one computer to another?

You can easily backup and restore your entire P11D Organiser installation by following the following steps:

  • Create a backup of your data using the Backup P11D Data Folder option from the File menu (or press F3)
  • Copy the created .zip file onto the new computer or removal media.
  • On the new computer, create a new installation of the P11D Organiser using the latest CD Rom or installer downloaded from here » 
  • Register the software using your Software Registration details.
  • Create a dummy Employer (PAYE Reference)
  • When prompted to add employees, click no
  • From the Tools menu, select the Restore P11D Data folder option.
  • Browse to the .zip file that you created in Step 1then click OK.
  • Your data is now exactly as it was on your previous computer. Use your normal credentials to enter the system.

When sending emails through the P11D Organiser, Outlook keeps prompting me to click “Yes” to a security message. Can this be avoided?

This can be avoided by using the ClickYes component.

Software Registration Errors.

When registering your software, please ensure that the following fields match exactly on both your Software Registration Screen and your Software Registration Document:

  • COMPANY NAME (Remember it is CaSe sensitive and must be exact)
  • E.g. Trade Name LTD
  • SERIAL NUMBER
  • REGISTRATION DATE
  • START IN TAX YEAR
  • SYSTEM
  • NUMBER OF P11DS

Once these details marry exactly, the registration will be accepted.

What are the minimum specifications?

Is the software approved by the HM Revenue & Customs?

Yes, all substitute forms (P11D, P46 (Car) P11D(b) & P9D) and Government Gateway / FBI technology are reviewed and approved annually by HMRC.

How do I receive updates of P11D Organiser issued throughout the year?

All major software updates will be sent to you through the year on CD-ROM and via email.

Minor updates throughout the year can be downloaded from the website here » 

How do I increase the number of P11Ds on my licence?

Increasing the number of P11D licences is very easy to do. Simply call the Software Support Team on 0845 257 7113.

What is a Part 5 ITEPA 2003 claim?

A Part 5 ITEPA 2003 claim is a claim against expenses which are wholly and exclusively necessary for the performance of your duties as an employee. If you are not sure which expenses can be claimed, please refer to the HM Revenue & Customs Booklet 480 for further guidance.

If your expenses do qualify, please show the relevant entries in the required section. A form can then be produced with the Employee Reports section of the Reports Wizard which needs to signed by the relevant employee and submitted to HM Revenue & Customs.

What if the fuel is withdrawn / provided part way through the tax year on the employee’s company car?

Simply stop the car with the original fuel settings applied. Then re-allocate the same car to the employee the next day with the different fuel settings applied

Can I email P11Ds or Benefit Statements to employees?

Yes, you can email either individual or multiple employees from within the software.

Is dedicated Telephone Support available?

Yes, you can the P11D Organiser Software Support team 0845 257 7113. The Team is available on weekdays between 9am and 5pm.

The Resource file is not valid. Overwrite it with a new one?

This message typically occurs within Client / Server installations of the P11D Organiser. It indicates that the user attempting to run the product does not have full read & write access to the folder containing the installation.

To resolve this error, provide the user or group of users with Full Control of the folder containing the file p11d.exe